“Famille Rouvinez” General Terms and Conditions of Sale



The General Terms and Conditions of Sale apply to all products and services sold by the enterprises belonging to “Famille Rouvinez”.


Scope of delivery

Online wine orders will only be accepted for deliveries within Switzerland. For deliveries abroad please contact us by telephone at +41 27 721 01 01 or by email at .


Delivery times

Deliveries are executed on average two weeks after the receipt of the order.


Shipping costs

Shipping costs for all orders within Switzerland amount to CHF 20. No shipping costs are charged for deliveries within Switzerland exceeding CHF 500. Additional costs will apply to deliveries abroad.


Cancellation of orders and returns policy

All cases of noncompliance with the contract shall be governed by Swiss law.
We point out expressly to the Client that once the order is validated it can no longer be cancelled.
The Client has the obligation to check the delivered articles upon their receipt. Should the delivery not conform to the order, the Client must inform “Famille Rouvinez” without delay by email to or by telephone at 41 27 721 01 01. Possible return of articles will be organised by “Famille Rouvinez” who will then provide the Client with information regarding further procedure.


Applicable law

The current conditions of sale are governed exclusively by Swiss law. “Famille Rouvinez” clients ordering online undertake to abide by all relevant measures of Federal and Cantonal law as well as the current conditions of sale.
The Client’s attention is also drawn to the Swiss law stating that minors below 18 years of age may not be granted access to online sale services.


Place of jurisdiction

The legal venue is 1920 Martigny/VS, Switzerland.



Our aim is to provide the best possible service. Should the quality of our products or our services not have satisfied you, do not hesitate to contact us.